You are not covered for ‘unreasonable’ damage due to failing to follow the product instructions, accidents, abrasions, holes, tears, burns, animal attacks, neglect and such.

We test our products to be sure they can cope with travel and flying. If you are unfortunate to experience damage in transit you should contact the airline or your travel insurer.

Where you bag is stored, and what's stored inside at the time, can slowly cause damage to the materials. If we believe this is to be the cause you would not be covered..