Exchanges & Returns
Shop with confidence – we offer easy 30-day returns and hassle-free exchanges on all items, so you can buy knowing we’ve got you covered if things aren’t quite right.
Easy Exchanges & Returns
We want you to love your OverBoard gear — but if something’s not quite right, we’ve made it simple to return or exchange your item.
You can return or exchange any product within 30 days of receiving it, as long as it’s unused, in its original packaging, and with all original tags attached.
We’re confident you’ll be happy with your purchase, but if you do need to send something back, we’re here to help. We’ve answered some of the most common questions below to make the process as clear and stress-free as possible.
This policy applies to products purchased from the website www.overboard.co.uk
FAQS
WHAT’S THE PROCESS FOR RETURNING AN ITEM?
We offer hassle-free returns and exchanges within 30 days of receiving your order, as long as the items are unused and in their original packaging.
If you'd like to return or exchange an item, please contact us at support@overboard.com with your order number, and we’ll guide you through the process.
WHO COVERS THE COST OF RETURN SHIPPING?
Return shipping costs are the responsibility of the customer, unless the item is faulty or we’ve made an error with your order.
If you’re unsure whether your return qualifies for free return shipping, just email us at support@overboard.com and we’ll be happy to help.
IS IT POSSIBLE TO EXCHANGE MY ITEM FOR A DIFFERENT PRODUCT?
Yes, you can exchange your item for a different product—as long as it’s unused, in its original packaging, and returned within 30 days of delivery.
Just email us at support@overboard.com with your order number and the details of the product you’d like instead, and we’ll help arrange the exchange.
WHEN WILL I RECEIVE MY REFUND AFTER RETURNING AN ITEM?
Once we receive your returned item, we aim to process your refund on the same day.
After the refund is processed, it may take 3–5 working days to appear in your account, depending on your payment provider.
If you haven’t received your refund after this time, please contact us at support@overboard.com and we’ll look into it for you.
MY REFUND HASN’T ARRIVED YET—WHAT SHOULD I DO?
Refunds usually take 3–5 working days to appear in your account after we process them.
If that time has passed and you still haven’t received your refund, please check with your bank or payment provider first. If there’s still no update, contact us at support@overboard.com with your order details, and we’ll investigate it right away.
CAN I RETURN OR EXCHANGE A GIFT ORDER?
Yes, gift orders can be returned or exchanged, as long as the item is unused and in its original packaging, and the return is requested within 30 days of delivery.
If you received an item as a gift and would like to return or exchange it, please email us at support@overboard.com with the order details (if available) and we’ll guide you through the process.
WHAT IF MY OVERBOARD PRODUCT IS FAULTY?
In the rare event that your OverBoard product arrives faulty or develops a fault over time, we have a fair and straightforward faulty goods policy.
Please email a photo of the issue along with a brief description to support@overboard.com.
If the fault is confirmed as a manufacturing defect, we’ll send you a brand new replacement—simple as that.
Testing can take up to 5 working days, but we’ll aim to get back to you as quickly as possible with an outcome.
SAME DAY DISPATCH
on Pre-11:30am (CST) Orders
FREE DELIVERY*
*on Orders Over $150